Skip to main content

Day 40: Proof that Smiles are Important

In “5 Things Every (Beginner) Pizza Delivery Driver Needs for Success”, number 5 was that you need to smile. “You’ll make friends out of the regulars, and regulars out of the once-in-a-while deliveries.”

It was ten minutes before closing time last night. I took a phone call.

“This is that one pizza restaurant in South Omaha, could you please hold?”

I’m supposed to put people on hold if there is a greeter nearby.

“That’s fine, I’m just calling about a delivery.”

Her voice was terse and stressed.

“Oh, I might be able to help, ma’am. What’s the phone n-“

“It’s just that I was told it would be here in forty-five minutes and it’s been forty-five minutes.”

She gave me her phone number. I found the receipt. There were five minutes left until the expected delivery time.

I let her know that it was done and a driver would be leaving in short order.

“Well do I get a discount or something because it’s late?”

“Let me have you talk to a manager about that one. Hold on.”

I passed her off and went to ready the pizza bag. The manager let me know there was a discount applied. I took the new receipt and headed out.

The first thing I did when I got in my car was called the customer. Yes, I had just spoken with her, but now I had the driver hat on, not the phone answerer.

I let her know I was on my way.

“Good. And a manager was going to give a discount.”

“Yes ma’am, I have the new receipt with me with the new amount,” I said. My tone was reassuring.

“Yeah, because the order is late. I was told forty-five minutes and it’s not here yet.”

“I’m glad she was able to give you the discount,” I said. “By the way, is there anything I should know about your home?”

She gave me a description. It was very nearby. As soon as I saw it, I recognized it. My mind flooded itself with the details of our previous conversation. She had a boss that had gone to the hospital with their spouse.

“Oh, hi! I’ve delivered to you before!” I said.

“Yeah, you have!”

She recognized me from my phone call!

I apologized for the delay, gave her the new amount on the receipt and the food. She gave me ten dollars more than the amount required.

“Can you give me a five and a bunch of ones back?”

I said, “You mean, like, a five and five ones?”

“Yeah, then keep two. Because it’s not your fault the order was late.”

I thanked her and departed.

I am convinced to an extreme that the sole reason I received a tip was because of my positivity during the first delivery with her, and my consideration of her feelings by calling her when I left the store.

Those kinds of experiences are the best. Remember, ye other pizza delivery drivers: SMILE!

ROE INTENSE

Comments

Popular posts from this blog

5 Things Every Pizza Delivery Driver Needs for Success

Updated: 2/1/2016.

“How many times has Dave Ramsey said, ‘Deliver pizzas’?” Said someone on the Dave Ramsey forums.The answer is: lots.I hear it often when I listen to his show. That and ‘sell the car.’ (Car payments KILL people’s wealth-building income every month. )Since first posting this list back in December of 2014, I’ve heard great, quality responses and suggestions. The original list of five things has been updated as follows:A kit for receipt convenienceA fuel efficient car with an accurate GPSA need for speedThe “Wow!” extrasA smileThese tips apply no matter what company you drive for. (No pun intended.)Let’s learn something.1. You need a kit for receipt convenienceDon’t underestimate the power of a simple receipt kit. It is as follows:A clipboard. A suitable pen for your clipboard. A cheap, small flashlight with a clamp or a tether.A clipboard and pen are must-haves. It is easier on you. It is easier on them. Not having one demands more of a hungry customer than is necessa…

We're debt free.

Ladies and gentlemen, we are debt free.

We were just interviewed by NPR.

We had the pleasure of being interviewed on Saturday by Uri Berliner. He oversees coverage of business and the economy for NPR. Amazewife and I both felt nervous. We had: Never been interviewed before, and have been NPR nerds for a long time.One of Amazewife's colleagues from her time at the Daily Nebraskan works for NPR. She had followed our struggle and pitched our experience to Uri as a story idea. He arrived at our home around 10 AM. We exchanged pleasantries. He explained what to expect. We asked where he'd like to sit.The interview beginsWe pulled up a chair so he could sit in front of us. He wore Studio Monitor headphones and held a digital recorder attached to a long, hand-held microphone. We sat down on our brown couch, situated in front of and facing away from our large living-room window. We dove in.He asked about why we did it. What motivated us. What was the moment when we decided to get out of debt. Tell me about your schedule. You worked how many jobs? But what …